§ 42–3507.05. Tenant hot line.

The Department of Buildings shall provide for the continuation of a tenant hot line. The primary purpose of the tenant hot line is to provide assistance to low- and moderate-income tenants. To carry out this purpose, the functions and responsibilities shall include, but not be limited to, the following:

(1) Answering rent control procedural questions, and directing tenants toward possible courses of action in resolving problems;

(2) Providing advice on housing regulation violations;

(3) Explaining rent increases;

(4) Providing guidance on emergency shelter;

(5) Providing guidance on the Tenant Assistance Program;

(6) Providing guidance in resolving problems involving water, heating, repairs, and other matters;

(7) Providing advice on possible action in response to allegations of discrimination, harassment, or neglect by housing providers;

(8) Answering preliminary questions about remedies through the courts;

(9) Providing guidance when tenants are faced with eviction; and

(10) Providing guidance on other tenant problems.